Join the STS Team!


Strategic Telecom Solutions is looking for fun, innovative and motivated individuals that can help us make an impact in the wireless industry. Join one of the most fast paced, exciting fields; As wireless continues to grow,
so do the possibilities of our organization!

To apply, please complete the form below. You may view the available positions by clicking here.





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Available Positions

nTouch Customer Experience Specialist

Reports to: Director of Customer Experience
FLSA Status: Non-Exempt
Hours: Varies (40/Week)

Job Purpose
The nTouch Customer Experience Specialist is responsible for creating customer loyalty and satisfaction through one contact resolution of telecommunications network and device issues.

Essential Duties and Responsibilities

The requirements listed below are representative of the knowledge, skills, and abilities required for this position. Successful performance of the Customer Experience Specialist role requires that an individual perform each of these duties in accordance with established performance standards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

  • Answer calls, chats and e-mails from customers requesting assistance with wireless devices and networks.
  • Supports client technology deployments by providing phone, chat and e-mail assistance with application downloads, configuration, and device set-up.
  • Provides detailed guidance to customers on how to set up and configure data and voice products.
  • Follows troubleshooting procedures and asks appropriate questions to properly diagnose issues before implementing corrective action.
  • Refers major hardware/software problems to vendors or technicians for service and tracks progress on behalf of the customer to ensure on-going communication.
  • Assists customers by swapping out devices when necessary.
  • Documents all interactions with customers in the CRM (Salesforce) including problem, resolution and relevant customer information.
  • Meets department productivity and quality standards relating to calls, ticket documentation, customer feedback and overall maintenance of client service level agreements.
  • Follows up with customers to ensure satisfaction, determine additional service requirements and obtain confirmation that the issue has been resolved in accordance with customer expectations.
  • Sends handwritten customer thank you cards to customers in accordance with performance standards.
  • Supports other departments within STS on deployments and order entries as needed.
  • Completes on-going training to stay current on existing and new systems and products, to grow skills, and maintain proficiency on company values and organizational requirements.
  • Demonstrates positive and cooperative behavior with customers and coworkers.

Knowledge/Experience
H.S. Education or equivalent required. Minimum of two or more years of customer service experience (experience in a call center environment is preferred). Demonstrated competency working in a Windows based environment including keyboarding proficiency in excess of 45 WPM. Internet savvy and accustomed to the use of automated systems. Exceptional oral and written communication skills. Exceptional relationship building skills. Demonstrated ability to quickly grasp new technologies by reading technical manuals or consulting on-line resources. Demonstrated professionalism and poise (especially when dealing with frustrated or disgruntled customers). Ability to read, write and speak in English. Experience working with wireless or telecommunication technologies preferred.

Inside Sales Specialist

Reports to: President of Sales
FLSA Status: Non-Exempt
Hours: Varies (40/Week)

Job Purpose
The inside sales representative is responsible for contacting the existing STS customer base via phone, e-mail, and other communication mechanisms to communicate opportunities and extend promotional offers. This position is also responsible for assisting the Geotab Experience Manager in optimizing the Geotab user experience through exceptional customer service.

Essential Duties and Responsibilities
To perform this job successfully, the individual must be able to perform each of the following duties and responsibilities satisfactorily. This is not inclusive and other duties may also be assigned, as necessary. The requirements listed below are representative of the knowledge, skill, and ability required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Manage assigned sales territory through effective pursuit prioritization, qualification, pipeline development, opportunity planning, deal forecasting, internal resource allocation, and overall strategic selling.
  • Arrange appointments with potential prospects including pre-arranged appointments or regular ‘cold’ calling activities;
  • Assist in the development of formal value assessments and ROI analysis for new opportunities;
  • Assist in negotiating pricing and contractual agreements while maintaining STS’ commitment to customer service excellent;
  • Demonstrate ability in building and maintaining positive relationships with clients and prospects;
  • Identify and develop strategic alignment with third party influencers and partners.
  • Prepare presentations, quotes, closing deals, order entry and all activities within sales operations;
  • Penetrate existing accounts and meet with key stakeholders and decision influencers to expand market presence.
  • Provide customer service to clients throughout the selling process.
  • Maintain detailed records of all contacts, completed sales, sales funnels, which can involve database management.
  • Plan work, schedules and weekly and monthly timetables. This may involve working with the sales manager or discussing future targets with the sales manager.
  • Regularly attendcompany meetings, new technology presentations and briefings;
  • Keep up with the latest wireless technology supplied by the company and interpreting, presenting and discussing this technology with current clients and prospects;
  • Staying up to date with competitors’ products;

Knowledge/Experience
Minimum of two or more years of sales and service experience with telematics experience preferred. Highly developed selling, customer relations and negotiation skills. Team player, positive attitude, and highly organized. Excellent written, verbal, and interpersonal skills. Strong presentation skills. Exceptional oral and written communication skills. Exceptional relationship building skills. Demonstrated professionalism and poise (especially when dealing with frustrated or disgruntled customers).

Training Specialist

Reports to: Director of Customer Experience
FLSA Status: Non-Exempt
Hours: Varies (40/Week)

Introduction
Are you looking for an exciting opportunity to manage the training, onboarding, and consultation of Fortune 50 companies with an industry leading fleet management solution? Strategic Telecom Solutions is looking for tech-savvy training specialists with a passion for exceptional customer service and proven success in emphasizing the benefits of a new product. You will be leading overview training sessions with large groups of business professionals, training customers remotely via one on one sessions, and also supporting your dedicated accounts by showcasing how they can better utilize the device once implemented! We’re looking for a passionate, dynamic, and adaptable individual who can wear multiple hats, all while contributing to the fun, and a little weird, atmosphere of our workplace. If you are looking for a corporate environment with the same day to day grind, this position is not for you. Everyone else, please continue reading and if you fit the bill, we’d love to meet you!

Job Purpose
Training Specialists are responsible for Geotab training and implementation for new and existing STS clients. This includes developing, coordinating, and facilitating training programs. Training Specialists are also engaged in day-to-day customer support to understand client requirements and priorities and facilitate resolution. They are also responsible for continuous follow-up with their dedicated accounts to provide suggested enhancements to their MyGeotab portal, as well as engage in add-on opportunities to further develop the management of the customer’s fleet.

Essential Duties and Responsibilities
To perform this job successfully, the individual must be able to perform each of the following duties and responsibilities satisfactorily. This is not inclusive and other duties may also be assigned, as necessary. The requirements listed below are representative of the knowledge, skill, and or ability required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
Client Implementation and Training

  • Develops, modifies, and updates program curriculum and/or content and materials.
  • Establishes, coordinates, and trains based on business requirements
  • Passionately and enthusiastically instructs/teaches/facilitates web-based training programs for diverse audiences
  • Verifies the customer receives initial system training within 30 days of implementation, or notates if no response is received from the customer
  • Provides 60 and 90 day touch points with all customers to ensure they are trained and versed in the product
  • Forecasts training agenda and schedules, and engages additional resources as necessary
  • Engage Sprint/STS Sales Representatives and customers for 1-on-1 training and demo sessions
  • Assists in the creation of the customer’s MyGeotab portal, ensuring the proper dashboards are set up based on the customer’s specifications
  • Provide clients with resources such as support contact information and an overview of the training video website to ensure they are getting the most out of their Geotab purchase
  • Records training videos for both the Sprint representatives and client use

 
 
Communication

  • Answer external and internal customer questions regarding product training
  • Demonstrates a professional attitude toward customers, clients, and co-workers
  • Communicates effectively and professionally with co-workers, clients, and customers via telephone and email
  • Works with the Marketing Manager to prepare client facing marketing notifications regarding the changes to the Geotab product, as well as software updates
  • Works with the Marketing Manager to prepare training schedule and curriculum for the next month to be communicated to the customer base
  • Excellent oral and written communication skills
  • Accurately tracks all training correspondence within our internal CRM to ensure reporting is up to date for customers who have participated in training
  • Maintains an active log detailing all progress and projected deadlines of each training
  • Sends customer Welcome Packets to all new clients who come on board and tracks each via our internal CRM
  • Communicates to all members of the Geotab team on a daily basis to ensure proper training coverage, collaboration on projects, and enlisting help with support needs

 
 
Support

  • Provide backup Level 2 Support for Tech Services on portal based tickets
  • Assist Support Specialists in responding to customer requests for assistance

 
 
Sales

  • Maintains full working knowledge of all products and services to instantly identify
  • Handle product trainings for all applicable products
  • Engages dedicated accounts on a monthly and quarterly basis to explain additional products that may benefit the customer in better managing their fleet

 
 
Knowledge/Experience
Bachelor’s Degree or equivalent experience required. Two or more years training experience related to technology; or equivalent combination of education and experience. Advanced computer skills including expert user of MSOffice with advanced Excel knowledge including pivot charts and tables. Exceptional oral and written communication skills.

Project Support Manager

Reports to: Director of Customer Experience
FLSA Status: Non-Exempt
Hours: Varies (40/Week)

Introduction
Are you looking for an exciting opportunity to manage the implementation and onboarding of Fortune 50 companies with an industry leading fleet management solution? Strategic Telecom Solutions is looking for a business leader with a passion for exceptional customer service and proven success in project implementation and inside sales. You will be taking the lead on a groundbreaking project that involves working directly with clients during the onboarding process, developing project plans to meet rollout schedules, and cultivating potential sales opportunities. We’re looking for a dynamic and adaptable individual who can wear multiple hats, all while contributing to the fun, and a little weird, atmosphere of our workplace. If you are looking for a corporate environment with the same day to day grind, this position is not for you. Everyone else, please continue reading and if you fit the bill, we’d love to meet you!

Job Purpose
The Project Support Manager is responsible for the day to day management of STS’ corporate client relationships and projects. Project Support Manager’s regularly exert discretion and independent decision making in managing every aspect of our corporate clients – including allocating resources that financially impact the company – to ensure the best outcome for the company and the client. They act as an advisor and consultant in support of National Account Managers as well as company clients, with all aspects of STS Field-Ready services including: developing project plans, communication plans, full-service project management, procurement, product staging, deployment, technical support and training, as well as managing all third-party applications and client assets. Project Support Managers are also engaged in identifying inside sales opportunities as they relate to assigned customers. They then convert these sales opportunities to create add-on sales for the solution.

Essential Duties and Responsibilities
To perform this job successfully, the individual must be able to perform each of the following duties and responsibilities satisfactorily. This is not inclusive and other duties may also be assigned, as necessary. The requirements listed below are representative of the knowledge, skill, and ability required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Manage all Field-Ready Projects to ensure device procurement, delivery, staging, shipping timelines, and project budgets are completed.
  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
  • Identifies resources needed, assigns individual responsibilities and manages day-to-day operational aspects of a project and scope.
  • Effectively applies our methodology and enforces project standards to minimize company exposure and risk on projects.
  • Ensures project documents are complete, current, and stored appropriately.
  • Sets and manages client expectations.
  • Identifies business development and “add-on” sales opportunities as they relate to a specific project.
  • Continuously communicates with sales opportunities to lead to new conversions specific to the project to achieve target sales metrics.
  • Effectively conveys our message in both written and verbal business development discussions.
  • Facilitates team and client meetings effectively.
  • Effectively communicates relevant project information to superiors.
  • Resolves and/or escalates issues in a timely fashion. Communicates effectively with clients to identify needs and evaluate alternative business solutions.
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
  • Builds a knowledge base of each client’s business, organization and objectives.
  • Seeks and participates in development opportunities above and beyond training required by STS.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Complies with and helps to enforce standard policies and procedures.
  • Assists with client RFPs, project plans, and wireless implementation documents.
  • Manages the resolution of issues with customer service requests for assigned accounts including swaps, ports, plan changes, user name updates, billing support, concessions, and warranty replacements to ensure that service level agreements (SLA’s) are met or exceeded.
  • Travel as required to perform on-site Field-Ready deployments, participate in customer meetings, trainings, or other activities.
  • Delivers engaging, informative, well-organized presentations.
  • Understands how to communicate difficult/sensitive information tactfully.
  • Possesses general understanding in the areas of technology relevant to our business.
  • Possesses a thorough understanding of our capabilities.
  • Maintains awareness of new and emerging technologies and the potential application on client engagements.
  • Remains on the forefront of emerging industry practices.
  • Consistently acknowledges and appreciates each team member’s contributions.
  • Effectively utilizes each team member to his/her fullest potential.
  • Keeps track of lessons learned and shares those lessons with team members.
  • Mitigates team conflict and communication problems.
  • Manages day-to-day client interaction and develops lasting relationships with client personnel that foster client ties.
  • Identifies opportunities for improvement and makes constructive suggestions for change.

Knowledge/Experience
Bachelor Degree in Business Administration or equivalent experience. Minimum of two or more years of project management experience with telematics experience preferred. Highly developed selling, customer relations and negotiation skills. Team player, positive attitude, and highly organized. Excellent written, verbal, and interpersonal skills. Strong presentation skills. Exceptional oral and written communication skills. Exceptional relationship building skills. Demonstrated professionalism and poise (especially when dealing with frustrated or disgruntled customers).

Account/Channel Manager

Reports to: President of Sales
FLSA Status: Exempt
Location: Southern California Region

Strategic Telecom Solutions is poised for growth, and we need people to grow with us!
Our mission: “Making mobility work for our customers” can only be realized via a strategic, professional sales effort, and that’s why we are hiring! We’re a team of passionate individuals; FUN, dedicated, and driven toward success. Great people, intelligently crafted strategies, and a progressive culture add up to unlimited opportunity.

As an STS Account/Channel Sales Manager, you will identify, recruit and develop a portfolio of partners to sell Geotab, the industry’s only comprehensive fleet management solution, to fleet and transportation managers throughout your territory. Your knowledge of transportation and telematics will keep STS at the top of Geotab’s reseller standings and assist you in achieving your goals

Responsibilities include:

  • Increasing sales (Your primary measurable)
  • Identifying and winning profitable business (see above)
  • Adding new customers & resellers
  • Identifying and leveraging partner agents and consultants to represent STS mobility solutions through a variety of means including cold-calling, social and direct networking, leveraging existing relationships and appointment setting.
  • Training and developing your partner agents on Geotab via in-person meetings, lunch-and-learn opportunities, webinars and participating in customer calls and appointments.
  • Presenting STS solutions to prospective future customers and negotiating and closing deals.
  • Creating mindshare within your partner base by consistently and effectively communicating industry and STS specific news, events and happenings.
  • Qualifying and maintaining a pipeline of prospective customers through your extended agent base.
  • Assisting your partners in gathering key customer information and consistently (weekly) updating the STS CRM database.
  • Building company credibility, brand value, and trust with your agents and their prospective customers.
  • Gaining knowledge, insight and understanding from key decision-makers regarding customer needs/challenges.
  • Attending STS Corporate meetings in Las Vegas, NV
  • Enthusiastically participating in STS-sponsored Training and Development events, courses, webinars and coaching
  • Self-managing the number of agents and customers in your pipeline in order to meet or exceed monthly sales volume requirements.
  • Participating in sales and channel development strategies to assist the company in optimizing information related to the industry and customer needs

Required Education/Experience
Our preferred candidate has 3+ documented years of direct or indirect sales experience. Additionally, candidates will have transportation industry knowledge. An understanding of fleet management and telematics are extremely desirable.
This position also requires ready access to reliable transportation for frequent travel (up to 80%). Ability to be mobile and work remotely is required as is proficiency in MS Office, Salesforce (or similar CRM software). Bachelor’s degree or equivalent experience preferred. Please forward all inquiries to: careers@strategictelecom.com

Human Resources Manager

Reports to: Controller
FLSA Status: Exempt
Department: Finance and HR

Job Purpose
The Human Resource Manager (HRM) is directly responsible for the evaluation, planning, implementation, administration, and budgeting of all human resource functions. This is one of the most important positions within the company as it is vital to the strategic vision and operation of the business. With a broad spectrum of knowledge and experience, the HRM has strategic and functional responsibilities across all HR disciplines, including but not limited to: compensation & benefits; training & development; employee relations; EEO; employment & recruitment; and organizational development. The HRM is focused on driving the culture, and introducing programs which reflect and support the values of the company and ensure its success. The HRM not only works with management to develop and administer all company policies, programs, and services, but also acts as an advisor and consultant on areas of HR liabilities/exposure to the company.

Essential Duties and Responsibilities
To fulfill the obligations of this role successfully, the individual must be able to exert discretion and independent decision making and perform each of the following duties and responsibilities satisfactorily. Strong communication skills, organization skills, and decision-making capabilities based on analytical skills and critical thought processes are essential to the success of this role. The requirements listed below are representative of the knowledge, skill, and or ability required for this position. This is not a comprehensive list, and other duties may also be assigned as necessary.

ADMINISTRATIVE

  • Oversees and manages the Human Resource department; planning, organizing, and controlling all activities of the department; develops and drives creative HR initiatives and activities.
  • Develops, recommends and implements personnel policies and procedures; prepares and maintains employee handbook and all policy documentation; continually re-evaluates for cost effectiveness; recommends new approaches to effect continual improvements in efficiency of department and services performed.
  • Continually analyzes and updates the company’s compensation programs; writes and updates job descriptions as necessary.
  • Manages the performance evaluation program and revises as necessary.
  • Develops and manages company training programs for employees and managers; coordinates management training in terminations, promotions, performance review, safety, and sexual harassment; advises and trains all managers of Human Resources policy, program, and compliance matters.
  • Coaches and supports managers and supervisors on needed actions and appropriate resolution of employee relations issues; intervenes and corrects performance deficiencies when needed.
  • Prepares employee separation notices and related documentation and conducts exit interviews; responds to and disputes department of labor claims; represents organization at personnel-related hearings and investigations.
  • Investigates accidents and prepares reports for insurance carrier; coordinates Safety Committee meetings and acts as Safety Director.
  • Conducts special projects by clarifying project objective; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions.
    Can perform all HR Generalist tasks and functions as a fill-in if/as needed.

SUPERVISORY

  • Manages all employees of the HR department; responsible for the performance management and hiring/firing of the employees within that department.
  • Develops the collective knowledge of the HR team, managers, and supervisors to handle complex and crisis situations arising due to a dynamic business environment; provides management direction and counseling.
  • Supports and counsels managers/supervisors to effectively manage teams to ensure higher employee productivity; improves employee and manager performance by identifying and clarifying problems; plans and executes suitable interventions to keep employees motivated.

FINANCE AND COMPLIANCE

  • Prepares and adheres to budget of human resources operations.
  • Creates and presents Monthly Department Review (MDR) to Executive Management by managing data reports, and researching, preparing, and analyzing data.
  • Ensures company is compliant with all federal, state, and local laws; studies existing laws and regulations and anticipates new legislation; oversees the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization.
  • Establishes and maintains department records and reports; conducts annual audits of employment files.
  • Maintains management and employee confidence, and protects the company by keeping human resource information confidential.

Qualifications
Education
Bachelor’s degree in business, human resources (HR), human resource management or human resource administration, or related field.

Experience
The HR Manager has the expertise of an HR generalist combined with general business and management skills.
10+ years related HR experience, 5+ years managing teams. International experience preferred.

Key Competencies and Skills Required

Ability to work independently or as part of a team
Adaptability
Administrative Writing Skills
Benefits Administration
Business Acumen
Critical Thinking
Problem Solving
Professionalism
Proficiency in MS Office
Project Management
Reporting
Resolving Conflict

Physical Demands and Work Environment
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to sit, stand, walk, talk or hear. The employee frequently is required to reach, use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
While performing the duties of this job, the team member is regularly exposed to normal risks of working in an office environment (e.g., risks due to heavy computer use). The noise level in the work environment is typically moderate.