Strategic Telecom Solutions is looking for fun, innovative and motivated individuals that can help us make an impact in the wireless industry. Join one of the most fast paced, exciting fields; As wireless continues to grow, so do the possibilities of our organization!

To apply, please download our employment application by clicking here. Please send your completed employment application, resume, and cover letter to careers@strategictelecom.com.

Available Positions

Training Specialist

Reports to: Director of Customer Experience
FLSA Status: Non-Exempt
Hours: Varies (40/Week)

Job Purpose
Training Specialists are responsible for Geotab training and implementation for new and existing STS clients. This includes developing, coordinating, and facilitating training programs. Training Specialists are also engaged in day-to-day customer support to understand client requirements and priorities and facilitate resolution.

Essential Duties and Responsibilities
To perform this job successfully, the individual must be able to perform each of the following duties and responsibilities satisfactorily. This is not inclusive and other duties may also be assigned, as necessary. The requirements listed below are representative of the knowledge, skill, and or ability required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client Implementation and Training

  • Develops, modifies, and updates program curriculum and/or content and materials.
  • Establishes, coordinates, and trains based on business requirements.
  • Instructs/teaches/facilitates web-based training programs for diverse audiences.
  • Verifies the customer receives initial system training within 30 days of implementation.
  • Provides 60 and 90 day touch points with all customers to ensure they are trained and versed in the product.
  • Forecasts training agenda and schedules, and engages additional resources as necessary.
  • Follows a customer contact model, which includes multiple contacts by phone and email, to ensure all Geotab customers are trained on the product.
  • Engage Sprint/STS Sales Representatives and customers for 1-on-1 training and demo sessions.
  • Provide clients with resources such as support contact information and an overview of the training video website to ensure they are getting the most out of their Geotab purchase.

Communication

  • Demonstrates a professional attitude toward customers, clients, and co-workers.
  • Communicates effectively and professionally with co-workers, clients, and customers via telephone and email.
  • Excellent oral and written communication skills.
  • Documents accounts correctly in Salesforce (internal) database.
  • Maintains an active log detailing all progress and projected deadlines of each training.

Support

  • Ability to assist Support Specialists with customer support contact via phone, email, and live chat as needed.

Sales

  • Maintains full working knowledge of all products and services to instantly identify potential opportunities for add-on services.
  • Assistance with Geotab presentations to the Sprint sales team and National Account Manager sales opportunities as needed.
  • Handle product trainings for all applicable products.

Knowledge/Experience
Bachelor’s Degree or equivalent experience required. Two or more years training experience related to technology; or equivalent combination of education and experience. Advanced computer skills including expert user of MSOffice with advanced Excel knowledge including pivot charts and tables. Exceptional oral and written communication skills.

nTouch Customer Experience Specialist

Reports to: Director of Customer Experience
FLSA Status: Non-Exempt
Hours: Varies (40/Week)

Job Purpose
The nTouch Customer Experience Specialist is responsible for creating customer loyalty and satisfaction through one contact resolution of telecommunications network and device issues.

Essential Duties and Responsibilities

The requirements listed below are representative of the knowledge, skills, and abilities required for this position. Successful performance of the Customer Experience Specialist role requires that an individual perform each of these duties in accordance with established performance standards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

  • Answer calls, chats and e-mails from customers requesting assistance with wireless devices and networks.
  • Supports client technology deployments by providing phone, chat and e-mail assistance with application downloads, configuration, and device set-up.
  • Provides detailed guidance to customers on how to set up and configure data and voice products.
  • Follows troubleshooting procedures and asks appropriate questions to properly diagnose issues before implementing corrective action.
  • Refers major hardware/software problems to vendors or technicians for service and tracks progress on behalf of the customer to ensure on-going communication.
  • Assists customers by swapping out devices when necessary.
  • Documents all interactions with customers in the CRM (Salesforce) including problem, resolution and relevant customer information.
  • Meets department productivity and quality standards relating to calls, ticket documentation, customer feedback and overall maintenance of client service level agreements.
  • Follows up with customers to ensure satisfaction, determine additional service requirements and obtain confirmation that the issue has been resolved in accordance with customer expectations.
  • Sends handwritten customer thank you cards to customers in accordance with performance standards.
  • Supports other departments within STS on deployments and order entries as needed.
  • Completes on-going training to stay current on existing and new systems and products, to grow skills, and maintain proficiency on company values and organizational requirements.
  • Demonstrates positive and cooperative behavior with customers and coworkers.

Knowledge/Experience
H.S. Education or equivalent required. Minimum of two or more years of customer service experience (experience in a call center environment is preferred). Demonstrated competency working in a Windows based environment including keyboarding proficiency in excess of 45 WPM. Internet savvy and accustomed to the use of automated systems. Exceptional oral and written communication skills. Exceptional relationship building skills. Demonstrated ability to quickly grasp new technologies by reading technical manuals or consulting on-line resources. Demonstrated professionalism and poise (especially when dealing with frustrated or disgruntled customers). Ability to read, write and speak in English. Experience working with wireless or telecommunication technologies preferred.

Inside Sales Specialist

Reports to: President of Sales
FLSA Status: Non-Exempt
Hours: Varies (40/Week)

Job Purpose
The inside sales representative is responsible for contacting the existing STS customer base via phone, e-mail, and other communication mechanisms to communicate opportunities and extend promotional offers. This position is also responsible for assisting the Geotab Experience Manager in optimizing the Geotab user experience through exceptional customer service.

Essential Duties and Responsibilities
To perform this job successfully, the individual must be able to perform each of the following duties and responsibilities satisfactorily. This is not inclusive and other duties may also be assigned, as necessary. The requirements listed below are representative of the knowledge, skill, and ability required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Manage assigned sales territory through effective pursuit prioritization, qualification, pipeline development, opportunity planning, deal forecasting, internal resource allocation, and overall strategic selling.
  • Arrange appointments with potential prospects including pre-arranged appointments or regular ‘cold’ calling activities;
  • Assist in the development of formal value assessments and ROI analysis for new opportunities;
  • Assist in negotiating pricing and contractual agreements while maintaining STS’ commitment to customer service excellent;
  • Demonstrate ability in building and maintaining positive relationships with clients and prospects;
  • Identify and develop strategic alignment with third party influencers and partners.
  • Prepare presentations, quotes, closing deals, order entry and all activities within sales operations;
  • Penetrate existing accounts and meet with key stakeholders and decision influencers to expand market presence.
  • Provide customer service to clients throughout the selling process.
  • Maintain detailed records of all contacts, completed sales, sales funnels, which can involve database management.
  • Plan work, schedules and weekly and monthly timetables. This may involve working with the sales manager or discussing future targets with the sales manager.
  • Regularly attendcompany meetings, new technology presentations and briefings;
  • Keep up with the latest wireless technology supplied by the company and interpreting, presenting and discussing this technology with current clients and prospects;
  • Staying up to date with competitors’ products;

Knowledge/Experience
Minimum of two or more years of sales and service experience with telematics experience preferred. Highly developed selling, customer relations and negotiation skills. Team player, positive attitude, and highly organized. Excellent written, verbal, and interpersonal skills. Strong presentation skills. Exceptional oral and written communication skills. Exceptional relationship building skills. Demonstrated professionalism and poise (especially when dealing with frustrated or disgruntled customers).

Project Support Manager

Reports to: Director of Customer Experience
FLSA Status: Non-Exempt
Hours: Varies (40/Week)

Introduction
Are you looking for an exciting opportunity to manage the implementation and onboarding of Fortune 50 companies with an industry leading fleet management solution? Strategic Telecom Solutions is looking for a business leader with a passion for exceptional customer service and proven success in project implementation and inside sales. You will be taking the lead on a groundbreaking project that involves working directly with clients during the onboarding process, developing project plans to meet rollout schedules, and cultivating potential sales opportunities. We’re looking for a dynamic and adaptable individual who can wear multiple hats, all while contributing to the fun, and a little weird, atmosphere of our workplace. If you are looking for a corporate environment with the same day to day grind, this position is not for you. Everyone else, please continue reading and if you fit the bill, we’d love to meet you!

Job Purpose
The Project Support Manager is responsible for the day to day management of STS’ corporate client relationships and projects. Project Support Manager’s regularly exert discretion and independent decision making in managing every aspect of our corporate clients – including allocating resources that financially impact the company – to ensure the best outcome for the company and the client. They act as an advisor and consultant in support of National Account Managers as well as company clients, with all aspects of STS Field-Ready services including: developing project plans, communication plans, full-service project management, procurement, product staging, deployment, technical support and training, as well as managing all third-party applications and client assets. Project Support Managers are also engaged in identifying inside sales opportunities as they relate to assigned customers. They then convert these sales opportunities to create add-on sales for the solution.

Essential Duties and Responsibilities
To perform this job successfully, the individual must be able to perform each of the following duties and responsibilities satisfactorily. This is not inclusive and other duties may also be assigned, as necessary. The requirements listed below are representative of the knowledge, skill, and ability required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Manage all Field-Ready Projects to ensure device procurement, delivery, staging, shipping timelines, and project budgets are completed.
  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
  • Identifies resources needed, assigns individual responsibilities and manages day-to-day operational aspects of a project and scope.
  • Effectively applies our methodology and enforces project standards to minimize company exposure and risk on projects.
  • Ensures project documents are complete, current, and stored appropriately.
  • Sets and manages client expectations.
  • Identifies business development and “add-on” sales opportunities as they relate to a specific project.
  • Continuously communicates with sales opportunities to lead to new conversions specific to the project to achieve target sales metrics.
  • Effectively conveys our message in both written and verbal business development discussions.
  • Facilitates team and client meetings effectively.
  • Effectively communicates relevant project information to superiors.
  • Resolves and/or escalates issues in a timely fashion. Communicates effectively with clients to identify needs and evaluate alternative business solutions.
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
  • Builds a knowledge base of each client’s business, organization and objectives.
  • Seeks and participates in development opportunities above and beyond training required by STS.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Complies with and helps to enforce standard policies and procedures.
  • Assists with client RFPs, project plans, and wireless implementation documents.
  • Manages the resolution of issues with customer service requests for assigned accounts including swaps, ports, plan changes, user name updates, billing support, concessions, and warranty replacements to ensure that service level agreements (SLA’s) are met or exceeded.
  • Travel as required to perform on-site Field-Ready deployments, participate in customer meetings, trainings, or other activities.
  • Delivers engaging, informative, well-organized presentations.
  • Understands how to communicate difficult/sensitive information tactfully.
  • Possesses general understanding in the areas of technology relevant to our business.
  • Possesses a thorough understanding of our capabilities.
  • Maintains awareness of new and emerging technologies and the potential application on client engagements.
  • Remains on the forefront of emerging industry practices.
  • Consistently acknowledges and appreciates each team member’s contributions.
  • Effectively utilizes each team member to his/her fullest potential.
  • Keeps track of lessons learned and shares those lessons with team members.
  • Mitigates team conflict and communication problems.
  • Manages day-to-day client interaction and develops lasting relationships with client personnel that foster client ties.
  • Identifies opportunities for improvement and makes constructive suggestions for change.

Knowledge/Experience
Bachelor Degree in Business Administration or equivalent experience. Minimum of two or more years of project management experience with telematics experience preferred. Highly developed selling, customer relations and negotiation skills. Team player, positive attitude, and highly organized. Excellent written, verbal, and interpersonal skills. Strong presentation skills. Exceptional oral and written communication skills. Exceptional relationship building skills. Demonstrated professionalism and poise (especially when dealing with frustrated or disgruntled customers).

Account/Channel Manager

Reports to: President of Sales
FLSA Status: Exempt
Location: Southern California Region

Strategic Telecom Solutions is poised for growth, and we need people to grow with us!
Our mission: “Making mobility work for our customers” can only be realized via a strategic, professional sales effort, and that’s why we are hiring! We’re a team of passionate individuals; FUN, dedicated, and driven toward success. Great people, intelligently crafted strategies, and a progressive culture add up to unlimited opportunity.

As an STS Account/Channel Sales Manager, you will identify, recruit and develop a portfolio of partners to sell Geotab, the industry’s only comprehensive fleet management solution, to fleet and transportation managers throughout your territory. Your knowledge of transportation and telematics will keep STS at the top of Geotab’s reseller standings and assist you in achieving your goals

Responsibilities include:

  • Increasing sales (Your primary measurable)
  • Identifying and winning profitable business (see above)
  • Adding new customers & resellers
  • Identifying and leveraging partner agents and consultants to represent STS mobility solutions through a variety of means including cold-calling, social and direct networking, leveraging existing relationships and appointment setting.
  • Training and developing your partner agents on Geotab via in-person meetings, lunch-and-learn opportunities, webinars and participating in customer calls and appointments.
  • Presenting STS solutions to prospective future customers and negotiating and closing deals.
  • Creating mindshare within your partner base by consistently and effectively communicating industry and STS specific news, events and happenings.
  • Qualifying and maintaining a pipeline of prospective customers through your extended agent base.
  • Assisting your partners in gathering key customer information and consistently (weekly) updating the STS CRM database.
  • Building company credibility, brand value, and trust with your agents and their prospective customers.
  • Gaining knowledge, insight and understanding from key decision-makers regarding customer needs/challenges.
  • Attending STS Corporate meetings in Las Vegas, NV
  • Enthusiastically participating in STS-sponsored Training and Development events, courses, webinars and coaching
  • Self-managing the number of agents and customers in your pipeline in order to meet or exceed monthly sales volume requirements.
  • Participating in sales and channel development strategies to assist the company in optimizing information related to the industry and customer needs

Required Education/Experience
Our preferred candidate has 3+ documented years of direct or indirect sales experience. Additionally, candidates will have transportation industry knowledge. An understanding of fleet management and telematics are extremely desirable.
This position also requires ready access to reliable transportation for frequent travel (up to 80%). Ability to be mobile and work remotely is required as is proficiency in MS Office, Salesforce (or similar CRM software). Bachelor’s degree or equivalent experience preferred. Please forward all inquiries to: careers@strategictelecom.com

Order Analyst

Reports to: Director of Customer Experience
FLSA Status: Non-Exempt
Hours: Varies (40/Week)

Job Purpose
Order Analysts directly support National Account Managers, Inside Sales, and Project Managers in the timely completion of orders on a daily basis. They utilize STS and Sprint systems including Salesforce and FDT. Order Analysts also serve as a checkpoint for accuracy in the order cycle. Order Analysts play a direct role in keeping the customer satisfied by helping to ensure that all orders are accurately completed in a timely manner. These activities are very detailed and require the highest degree of accuracy. Order Analysts may also fulfill other functions as needed or as time allows (i.e. assisting with Technical Support or Staging/Deployment of devices).

Essential Duties and Responsibilities
To perform this job successfully, the individual must be able to perform each of the following duties and responsibilities satisfactorily. This is not inclusive and other duties may also be assigned, as necessary. The requirements listed below are representative of the knowledge, skill, and or ability required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Enters order information into the STS/Salesforce and Sprint/FDT Ordering Systems in an accurate manner.
  • Updates information from FDT into Salesforce and updates the STS Websites with order tracking and ESN/MSN information.
  • Performs bulk uploads of order information into Salesforce.
  • Audits Salesforce and FDT for accuracy and potential fraud.
  • Tracks Discretionary Credit Usage to ensure that STS is compliant with all Sprint requirements.
  • Assisting with Audits to ensure a timely and accurate response to Sprint.
  • Reviews previous day’s orders for accuracy, completion, and shipping delays.
  • Receives and responds to customer inquiries in a prompt and courteous manner.
  • Performs various clerical duties to include copying, typing, faxing and filing.
  • Required to meet or exceed all department Service Level Agreements (SLA’s).
  • Performs other related duties as assigned.

Knowledge/Experience
High School Diploma or Equivalent. Prior order entry experience helpful. Excellent written, verbal, and interpersonal skills. Strong presentation skills. Demonstrated professionalism and poise (especially when dealing with frustrated employees or disgruntled customers). Systems experience including MSOffice, Salesforce, and other customer/inventory management system.

IT Specialist/IT Manager

Reports to: Director of Customer Experience
FLSA Status: Exempt
Department: Administration

Summary
The IT Specialist is a professional whose primary responsibility is to manage STS’ information technology infrastructure. The IT Specialist provides a stable, high performance and cost effective information technology (IT) platform for the company to conduct its business. With a broad spectrum of experience, IT Specialist regularly exerts discretion and independent decision making in managing every aspect of our information technology infrastructure. The IT Specialist acts as an advisor and consultant in support of all company employees and clients. The IT Specialist monitors performance, performs troubleshooting and equipment repairs, and installs hardware and software upgrades. The IT Specialist researches technology and recommends solutions that best meet company requirements. The IT Specialist is responsible for the security of the company’s information technology assets. The IT Specialist develops, maintains and implements IT policies. The IT specialist evaluates, selects, and negotiates with vendors. They also manage vendor performance and resolves issue as they arise.

Essential Duties and Responsibilities
To perform this job optimally, the individual must be able to perform the following duties and responsibilities satisfactorily. This is not inclusive and other duties may also be assigned, as necessary. The requirements listed below are representative of the knowledge, skill, and or ability required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Manage and control existing and new inventory of company devices including but not limited to personal computers, laptops, servers, monitors, printers and other end-user equipment.
  • Receive and respond to incoming help tickets through verbal and electronic communications.
  • Document workflow and problem trends within the company network and research and execute resolutions on a variety of platforms.
  • Monitor network traffic and data center stability through hands-on and electronic utilities.
  • Quality-check and repair hardware issues on equipment.
  • Document and track warranty status and/or replacement of end-user or company equipment through various RMA processes.
  • Maintain documented inventory of all software and licenses in network.
  • Maintain standard operating procedures, manuals and compliance of all networked devices.
  • Research and identify problem areas and security threats to the company network.
  • Maintain satellite offices and remote user equipment and software.
  • Maintain internal and remote user backups and maintenance.
  • Maintain server performance, stability and backups.
  • Maintain Cisco router and access point performance and configurations.
  • Maintain and configure ShoreTel (version 10.1+) VoIP system.
  • Maintain Network Attached Storage performance and configurations.
  • Maintain Microsoft Domain controller, Users and Groups.
  • Effectively communicate IT budgets, needs and concerns to management.
  • Effectively document/map network changes and standardization.
  • Effectively maintain internal security of files.
  • Effectively maintain external servers, web hosts and accounts, light website duties and functions.
  • Assist in research, development and deployment of hardware or software internally or to clients.
  • Maintain and be able to add Real time display for small call center environment.
  • Maintain MDM sever, and assist in related new technology projects and development.

Education/Experience
This position requires a bachelor’s degree or equivalent work experience with at least two years prior helpdesk, computer repair or network administration experience. A+, Network+, CCNA, MCSE or other technical certifications are preferred but not required.

Skills
Oral & Written Communication Skills
Email and Phone Etiquette
Customer Service
Computer Hardware Proficiency
Computer Software Proficiency
Network Hardware Proficiency
Network Software Proficiency
 
Time Management
Task Tracking and Reporting
Descriptive Documentation
End-User Education and Instruction
Scanner and Fax Knowledge
Cable Management and Wiring Expertise
Hardware Testing & QA

 

Recommended knowledge
Crystal Reports
RSI Phone Software
Microsoft Office 2010/13
Basic Electronics
Telematics
Bravio/ Sting Security Systems
Citrix Technologies
Zendesk
Some Programming Experience
Familiar with Apple products
EBay
Telecommunication Technology
Server Administration
Laptop and Desktop repair
Xerox MFP
Great troubleshooting skills
Intermedia
Spiceworks
Go Daddy/ WordPress/ Web development
Cisco Equipment
Some Wiring and Maintenance experience

 
 
Oral Communication Skills: Able to speak and present clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Written Communication Skills: Able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Computer Skills: Proficiency in Internet and Microsoft Office applications; ability to use basic functions of Word and Power Point and expert level in Outlook and Excel.

Customer Focus: Dedicated to meeting expectations/requirements of internal and external customers; gets customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Excellent Interpersonal Skills: Relates well to all kinds of people inside and outside of the organization; builds appropriate rapport, builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Organization: Can marshal resources to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into process steps; develops schedules and task/people assignments; anticipate and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Quantitative Skills: Advanced financial math skills are required as this position. Ability add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

Reasoning Ability: The ability to define problems, collect data, establish facts, and draw valid conclusions. The ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Time Management: Uses time effectively and efficiently; values time; concentrates efforts on most important priorities; gets more done in less time than others; can attend to a broad range of activities

Physical Demands and Work Environment
Physical Demands: While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. STS will make reasonable accommodations for individuals with disabilities.

Work Environment: While performing the duties of this Job, the employee is regularly exposed to normal risks of working in an office environment (e.g., risks due to heavy computer use).