Strategic Telecom Solutions is looking for fun, innovative and motivated individuals that can help us make an impact in the wireless industry. Join one of the most fast paced, exciting fields; As wireless continues to grow, so do the possibilities of our organization!

To apply, please download our employment application by clicking here. Please send your completed employment application, resume, and cover letter to careers@strategictelecom.com.

Order Analyst

Reports to: Director of Customer Experience
FLSA Status: Non-Exempt
Hours: Varies (40/Week)

Job Purpose
Order Analysts directly support National Account Managers, Inside Sales, and Project Managers in the timely completion of orders on a daily basis. They utilize STS and Sprint systems including Salesforce and FDT. Order Analysts also serve as a checkpoint for accuracy in the order cycle. Order Analysts play a direct role in keeping the customer satisfied by helping to ensure that all orders are accurately completed in a timely manner. These activities are very detailed and require the highest degree of accuracy. Order Analysts may also fulfill other functions as needed or as time allows (i.e. assisting with Technical Support or Staging/Deployment of devices).

Essential Duties and Responsibilities
To perform this job successfully, the individual must be able to perform each of the following duties and responsibilities satisfactorily. This is not inclusive and other duties may also be assigned, as necessary. The requirements listed below are representative of the knowledge, skill, and or ability required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Enters order information into the STS/Salesforce and Sprint/FDT Ordering Systems in an accurate manner
  • Updates information from FDT into Salesforce and updates the STS Websites with order tracking and ESN/MSN information
  • Performs bulk uploads of order information into Salesforce
  • Audits Salesforce and FDT for accuracy and potential fraud
  • Tracks Discretionary Credit Usage to ensure that STS is compliant with all Sprint requirements
  • Assisting with Audits to ensure a timely and accurate response to Sprint
  • Reviews previous day’s orders for accuracy, completion, and shipping delays
  • Receives and responds to customer inquiries in a prompt and courteous manner
  • Performs various clerical duties to include copying, typing, faxing and filing
  • Required to meet or exceed all department Service Level Agreements (SLA’s)
  • Performs other related duties as assigned

Knowledge/Experience
High School Diploma or Equivalent. Prior order entry experience helpful.Excellent written, verbal, and interpersonal skills. Strong presentation skills. Demonstrated professionalism and poise (especially when dealing with frustrated employees or disgruntled customers). Systems experience including MSOffice, Salesforce, and other customer/inventory management system.

nTouch Customer Experience Specialist

Reports to: Director of Customer Experience
FLSA Status: Non-Exempt
Hours: Varies (40/Week)

Job Purpose
The nTouch Customer Experience Specialist is responsible for creating customer loyalty and satisfaction through one contact resolution of telecommunications network and device issues.

Essential Duties and Responsibilities

The requirements listed below are representative of the knowledge, skills, and abilities required for this position. Successful performance of the Customer Experience Specialist role requires that an individual perform each of these duties in accordance with established performance standards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

  • Answer calls, chats and e-mails from customers requesting assistance with wireless devices and networks.
  • Supports client technology deployments by providing phone, chat and e-mail assistance with application downloads, configuration, and device set-up.
  • Provides detailed guidance to customers on how to set up and configure data and voice products.
  • Follows troubleshooting procedures and asks appropriate questions to properly diagnose issues before implementing corrective action.
  • Refers major hardware/software problems to vendors or technicians for service and tracks progress on behalf of the customer to ensure on-going communication.
  • Assists customers by swapping out devices when necessary.
  • Documents all interactions with customers in the CRM (Salesforce) including problem, resolution and relevant customer information.
  • Meets department productivity and quality standards relating to calls, ticket documentation, customer feedback and overall maintenance of client service level agreements.
  • Follows up with customers to ensure satisfaction, determine additional service requirements and obtain confirmation that the issue has been resolved in accordance with customer expectations.
  • Sends handwritten customer thank you cards to customers in accordance with performance standards.
  • Supports other departments within STS on deployments and order entries as needed.
  • Completes on-going training to stay current on existing and new systems and products, to grow skills, and maintain proficiency on company values and organizational requirements.
  • Demonstrates positive and cooperative behavior with customers and coworkers.

Knowledge/Experience
H.S. Education or equivalent required. Minimum of two or more years of customer service experience (experience in a call center environment is preferred). Demonstrated competency working in a Windows based environment including keyboarding proficiency in excess of 45 WPM. Internet savvy and accustomed to the use of automated systems. Exceptional oral and written communication skills. Exceptional relationship building skills. Demonstrated ability to quickly grasp new technologies by reading technical manuals or consulting on-line resources. Demonstrated professionalism and poise (especially when dealing with frustrated or disgruntled customers). Ability to read, write and speak in English. Experience working with wireless or telecommunication technologies preferred.

Geotab Product Support Specialist (Multiple Positions)

Reports to: Director of Customer Experience
FLSA Status: Non-Exempt
Hours: Varies (40/Week)

STS is seeking both Spanish and English speaking product support specialists. This position
is responsible for creating customer loyalty and satisfaction through one contact resolution of Geotab related inquiries. This role also assists automotive fleet managers in developing metrics and reporting aimed at optimizing vehicle and driver efficiencies.

Essential Duties and Responsibilities
The requirements listed below are representative of the knowledge, skills, and abilities required for this position. Successful performance of the Product Support Specialist role requires that an individual perform each of these duties in accordance with established performance standards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

  • Supports client by providing phone, chat, and e-mail assistance relating to device errors, network communications, portal configuration, and product implementation.
  • Provides detailed guidance to customers on how to troubleshoot devices, portal issues, and service outages.
  • Follows troubleshooting procedures and asks appropriate questions to properly diagnose issues before implementing corrective action.
  • Documents all interactions with customers in the CRM (Salesforce) including problem, resolution and relevant customer information.
  • Meets department productivity and quality standards relating to calls, ticket documentation, customer feedback and overall maintenance of client service level agreements.
  • Follows up with customers to ensure satisfaction, determine additional service requirements and obtain confirmation that the issue has been resolved in accordance with customer expectations.
  • Sends handwritten customer thank you cards to customers in accordance with company performance standards.
  • Completes on-going training to stay current on existing and new systems and products, develop new skills, and to maintain proficiency on company values and organizational requirements.
  • Demonstrates positive and cooperative behavior with customers and coworkers.

Knowledge/Experience
H.S. Education or equivalent required. Minimum of two or more years of telephone based customer service experience in a technical support environment. Demonstrated experience providing bi-lingual customer service in a technical environment preferred for bi-lingual roles. Competency working in a Windows based environment including keyboarding proficiency in excess of 45 WPM. Expert level Excel skills including creation of pivot tables and reports. Internet savvy and accustomed to the use of automated systems. Exceptional oral and written communication skills. Exceptional relationship building skills. Demonstrated professionalism and poise (especially when dealing with frustrated or disgruntled customers). Ability to read, write and speak in English. Experience working with wireless or telecommunication technologies preferred. Knowledge of fleet oversight and management preferred.

Account/Channel Manager

Strategic Telecom Solutions has a simple mission – making mobility work for our customers! Were fueled by a team of passionate individuals who are intelligent, dedicated, and driven toward success. We are confident of our ongoing growth based on this winning combination — great people, intelligently crafted strategies, and a progressive culture, within an industry that offers unlimited opportunity.

As an STS Account/Channel Manager, you will identify, recruit and develop a portfolio of partners to sell Geotab, the industry’s only comprehensive fleet management solution, to fleet and transportation managers throughout the Northeast! Your knowledge of transportation and telematics will keep STS at the top of Geotab’s reseller standings and assist you in fulfilling responsibilities that include:

  • Identifying and leveraging partner agents and consultants to represent STS mobility solutions through a variety of means including cold-calling, social and direct networking, leveraging existing relationships and appointment setting.
  • Training and developing your partner agents on Geotab via in-person meetings, lunch-and-learn opportunities, webinars and assisting with customer calls and appointments.
  • Presenting STS solutions to prospective customers and assisting agents in negotiating and closing deals.
    Creating mindshare within your partner base by consistently and effectively communicating industry and STS specific news, events and happenings.
  • Qualifying and maintaining a pipeline of prospective customers through your extended agent base.
  • Assisting your partners in gathering key customer information and ensuring it is maintained in the STS CRM database.
  • Building company credibility, brand value, and trust with your agents and their prospective customers.
  • Gaining knowledge, insight and understanding from key decision-makers regarding customer needs/challenges.
  • Self-managing the number of agents and customers in your pipeline in order to meet or exceed monthly sales volume requirements.
  • Participating in sales and channel development strategies to assist the company in optimizing information related to the industry and customer needs.

Required Education/Experience:
Our ideal Account/Channel Manager has 3 to 5 years of direct or indirect sales experience. Additionally, this position requires transportation industry knowledge including an understanding of telematics. This position also requires owning or having access to reliable car transportation for frequent travel (up to 80%). Ability to be mobile and work remotely is required as is proficiency in MS Office, Salesforce (or similar CRM software. Bachelor’s degree or equivalent experience preferred.

*Seeking Reps in the Greater Philadelphia and Tampa/Orlando Area.

Purchasing and Billing Coordinator

Reports to: CFO
FLSA Status: Non-Exempt
Hours: Varies (40/Week)

Job Purpose
The STS Purchasing and billing coordinator is responsible for all aspects of vendor management including requisitioning, billing reconciliation and maintaining on-going vendor relationships. This position is also the primary point of contact for customer billing and ordering.

Essential Duties and Responsibilities
The requirements listed below are representative of the knowledge, skills, and abilities required for this position. Successful performance of the Purchasing and Billing role requires that an individual perform each of these duties in accordance with performance standards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Purchasing Responsibilities

  • Researches and evaluates suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, as well as the supplier’s reputation and history.
  • Prepares purchase orders, solicit bid proposals, and review requisitions for STS and its clients.
  • Coordinates with Sales Staff to verify order accuracy and ensure all promised items are included in the requisition.
  • Purchases the highest quality merchandise at the lowest possible price in correct amounts.
  • Monitors and follows applicable laws and regulations relating to billing, taxation and collections.
  • Negotiates, renegotiates, and administers contracts with suppliers, vendors, and other representatives.
  • Analyzes price proposals, financial reports, and other data to determine reasonable prices.
  • Manages pricing for all STS products and updates customer pricing sheets based on changes or adjustments.
  • Maintains customer website including pricing and product updates.
  • Maintains and reviews computerized or manual records of items purchased, material costs, deliveries, product performance, and inventory.
  • Write and review product specifications, maintaining a working technical knowledge of the goods or services to be purchased.
  • Formulate and execute policies and procedures for bid proposals and procurement of goods and services.
  • Evaluate and monitor contract performance to ensure compliance with contractual obligations and to determine need for vendor changes.

Billing Responsibilities

  • Verifies customer receipt of ordered items and coordinates with vendors to resolve shipping or billing issues
  • Reconciles vendor billing, authorizes payment and documents accounts payable
  • Prepares all customer invoices in a timely manner and verifies billing accuracy to ensure timely payment
  • Posts all incoming payments (check or credit card) are posted and prepares daily deposit.
  • Prepares weekly A/R report for tracking.

Knowledge/Experience
Bachelor degree in accounting, business, finance or related field or equivalent purchasing/billing experience preferred. Minimum of two or more years of customer service experience. Demonstrated competency working in a Windows based environment including keyboarding proficiency in excess of 45 WPM. Internet savvy and accustomed to the use of automated systems. Exceptional oral and written communication skills. Exceptional relationship building skills. Demonstrated ability to quickly grasp new technologies by reading technical manuals or consulting on-line resources. Demonstrated professionalism and poise (especially when dealing with frustrated or disgruntled customers). Ability to read, write and speak in English. Experience working with wireless or telecommunication technologies preferred.